Customer Support
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Common purchase queries answered
Orders and Shipping
Orders ship with Australia Post in 1 – 2 business days from Brendale, QLD 4500. Regular shipping and Express options are available. You can estimate shipping duration from the link below:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/.
No. Your payment is processed securely by third party merchants – depending on your choice this will be Stripe or Paypal.
GST is applicable for all Australian Billing and Shipping Addresses.
We currently ship to Australia, New Zealand, Canada & USA. If you are outside these areas please get in contact for an individual freight quote.
Yes, we ship your order as one package.
If you need to swap an item
Returns and Exchanges
All Overedger products are supported with a 30 day satisfaction guarantee, including return shipping. Products must be returned in as-new condition to be eligible.
Please let us know at hello@overedger.com.au. Remember to include your order number and we will do our best to straighten things out for you.
In the unlikely event this has happened (our gear is TOUGH), please let us know at hello@overedger.com.au. Remember to include your order number and we will do our best to straighten things out for you.
Yes, as long as it has not yet shipped. Please let us know ASAP at hello@overedger.com.au.
Yes, if an item is listed as ‘Backorder’ you will be able to pre-order this for shipping as soon as the next available batch has been manufactured.